Privacy policy

This Privacy Policy describes how fitgx.shop collects, uses, stores, discloses, and otherwise handles information when you visit our website, make a purchase, communicate with us, or otherwise interact with our online store.

Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to fitgx.shop, we intend to handle personal information consistently with those requirements. The APP framework applies to covered organisations and includes requirements concerning transparent information handling, security, direct marketing, access, correction, and certain overseas disclosures.

1. Information We Collect

Depending on how you interact with fitgx.shop, we may collect information including:

• your name;
• billing address;
• shipping address;
• email address;
• telephone number;
• order information;
• products purchased or viewed;
• transaction information;
• payment-related information;
• account information;
• communications with customer support;
• return and refund information;
• device information;
• browser information;
• IP address;
• cookie identifiers;
• website usage data;
• referral information;
• marketing preferences; and
• information you voluntarily provide to us.

We seek to collect only information reasonably necessary for operating our store and carrying out legitimate business activities.

2. How Information Is Collected

Information may be collected:

• directly from you;
• automatically through your browser or device;
• through cookies and similar technologies;
• through Shopify;
• through payment service providers;
• from shipping and logistics partners;
• from analytics providers;
• from marketing and advertising providers where lawful; or
• from other service providers assisting with store operations.

3. Why We Use Personal Information

We may use information to:

• provide and operate fitgx.shop;
• process purchases;
• verify transactions;
• collect payments;
• fulfil orders;
• arrange shipping;
• communicate order status;
• provide customer support;
• manage returns and refunds;
• prevent fraud and misuse;
• improve website functionality;
• analyse store performance;
• maintain website security;
• personalise relevant shopping experiences;
• comply with legal obligations;
• maintain business and accounting records;
• resolve complaints and disputes;
• enforce our Terms of Service; and
• send marketing communications where permitted.

4. Order Processing

When you place an order, information such as your name, contact information, delivery address, purchased products, and transaction information is used to process and fulfil the order.

Necessary information may be disclosed to service providers responsible for payment processing, fulfilment, shipping, fraud prevention, customer service, technology hosting, and related operations.

5. Shopify

fitgx.shop uses Shopify to support the operation of its ecommerce storefront.

As part of providing ecommerce services, information may be processed through Shopify's systems and infrastructure.

Shopify may process information according to its own applicable privacy documentation and contractual arrangements.

6. Payment Processing

Payments may be processed by Shopify-supported or other third-party payment providers.

Payment providers may collect payment credentials and transaction information directly from customers.

fitgx.shop may receive transaction status, limited payment details, billing information, fraud indicators, or other information necessary to confirm and manage an order.

We do not intentionally store complete payment-card details unless technically necessary and lawfully permitted.

7. Shipping and Fulfilment

We may disclose information reasonably necessary to fulfil and deliver orders to carriers, logistics providers, warehouses, fulfilment partners, and related service providers.

This information may include your name, shipping address, telephone number, email address, order number, and package information.

8. Cookies and Similar Technologies

fitgx.shop and its service providers may use cookies, pixels, local storage, tags, and similar technologies.

These technologies may be used to:

• keep the website functioning;
• remember preferences;
• maintain shopping carts;
• support checkout;
• protect against fraud;
• analyse traffic;
• understand store performance;
• measure advertising effectiveness; and
• provide relevant content.

You may be able to control cookies using browser settings or other consent tools made available on the website.

Disabling certain cookies may affect website functionality.

9. Analytics

We may use analytics services to understand how visitors use fitgx.shop.

Analytics information may include pages viewed, session duration, referring websites, approximate location based on IP address, browser type, device type, interactions, and other usage information.

We use this information to improve our website, understand customer needs, and evaluate store performance.

10. Marketing Communications

Where permitted by law, we may use contact details to send information about products, promotions, store updates, or other marketing communications.

You may unsubscribe from marketing emails using the unsubscribe function contained in the communication or by contacting:

info@fitgx.shop

Transactional communications concerning purchases, payments, deliveries, security, or customer-service matters may still be sent when necessary.

11. Disclosure to Service Providers

Information may be provided to third parties that perform services on our behalf, including:

• Shopify and ecommerce technology providers;
• payment processors;
• shipping companies;
• fulfilment providers;
• cloud hosting providers;
• analytics providers;
• fraud-prevention providers;
• customer-support providers;
• email and communications providers;
• professional advisers; and
• other operational suppliers.

We seek to provide service providers only with information reasonably necessary for their functions.

12. Legal Disclosure

We may disclose information where we reasonably believe disclosure is required or permitted by applicable law, legal proceedings, court orders, regulatory requirements, governmental requests, or lawful enforcement processes.

We may also disclose information where reasonably necessary to protect our rights, customers, systems, or property; investigate fraud; enforce agreements; or respond to security incidents.

13. Business Transactions

If fitgx.shop undergoes a merger, restructuring, acquisition, financing, transfer, sale of assets, insolvency process, or other business transaction, information may be transferred as part of that transaction where legally permitted.

Any successor handling personal information will remain subject to applicable legal requirements.

14. Overseas Processing

Because ecommerce platforms, technology providers, payment processors, cloud services, logistics providers, and other suppliers may operate internationally, information may be processed or stored outside Australia.

Where Australian Privacy Principle 8 applies, covered entities have obligations relating to certain overseas disclosures of personal information.

We take reasonable steps appropriate to the circumstances when using service providers and handling personal information.

15. Information Security

We use reasonable administrative, organisational, and technical measures designed to protect information against loss, misuse, unauthorised access, unauthorised disclosure, alteration, and destruction.

However, no internet transmission, digital system, or storage method can be guaranteed to be completely secure.

Customers should protect account passwords and should not disclose sensitive account credentials to unauthorised persons.

16. Data Retention

We retain personal information for as long as reasonably necessary for purposes including:

• completing transactions;
• fulfilling orders;
• customer service;
• returns and refunds;
• fraud prevention;
• accounting;
• tax and business recordkeeping;
• dispute resolution;
• contract enforcement; and
• legal compliance.

Information may be deleted, anonymised, or de-identified when it is no longer reasonably required, subject to legal and operational retention requirements.

17. Access and Correction

Where applicable law gives you a right to access or correct personal information held about you, you may make a request by contacting:

info@info@fitgx.shop

We may need to verify your identity before fulfilling a request.

If we cannot comply with a request, we may explain the reason where required by law.

18. Privacy Complaints

If you believe fitgx.shop has handled your personal information improperly, contact:

info@fitgx.shop

Please provide sufficient information for us to understand and investigate the concern.

We will review privacy complaints reasonably and take appropriate steps where necessary.

Where the Privacy Act applies, additional complaint rights may be available through the Office of the Australian Information Commissioner.

19. Children's Information

fitgx.shop is not intended to knowingly solicit unnecessary personal information from children.

Where a person does not have legal capacity to enter into a transaction independently, a parent, guardian, or other authorised adult should assist with the transaction where required.

If we become aware that information has been collected in circumstances requiring deletion or another corrective step, we may take appropriate action.

20. Third-Party Links

Our website may contain links to third-party websites or services.

fitgx.shop does not control third-party privacy practices.

Customers should review the privacy policies of third-party services before providing personal information to them.

21. Your Responsibilities

Please ensure information supplied to fitgx.shop is accurate and current.

If your delivery or contact information changes after placing an order, contact us promptly.

Customers are responsible for protecting login credentials and notifying us of suspected unauthorised account activity.

22. Changes to This Privacy Policy

We may update this Privacy Policy when our practices, technology, legal obligations, or services change.

The current version will be published on fitgx.shop with its effective date.

Continued use of the website after an updated policy becomes effective will be subject to the revised policy to the extent permitted by law.

23. Contact Us

For questions, privacy requests, corrections, or complaints:

fitgx.shop
Email: info@fitgx.shop