Shipping policy

This Shipping Policy applies to orders placed through fitgx.shop.

1. Free Standard Shipping

fitgx.shop provides FREE STANDARD SHIPPING ON ALL ORDERS.

There is no minimum purchase amount required to qualify for standard shipping unless a different condition is clearly disclosed before checkout.

Customers will not be charged a standard shipping fee for orders covered by this policy.

2. Estimated Delivery Time

The estimated total delivery timeframe is:

15–20 days from successful order confirmation.

This timeframe is an estimate and represents our normal standard-delivery expectation.

Delivery times may occasionally be affected by circumstances outside our reasonable control.

3. Order Confirmation

After successfully placing an order, customers should receive an electronic order confirmation using the contact information provided during checkout.

The order confirmation does not necessarily mean that the parcel has already been dispatched.

Orders may be subject to payment authorisation, fraud screening, inventory verification, and fulfilment procedures.

4. Order Processing

We aim to process orders as efficiently as reasonably possible while maintaining appropriate payment, inventory, and fulfilment checks.

The stated 15–20 day delivery estimate is intended as the estimated overall delivery timeframe from successful order confirmation, rather than an additional 15–20 days after a separate processing period.

5. Shipping Destinations

Orders may be shipped to delivery destinations made available through fitgx.shop at checkout.

Availability of delivery to a particular location may depend on carrier coverage, product restrictions, logistical requirements, or applicable laws.

If checkout does not accept a particular destination, we may not currently be able to deliver there.

6. Delivery Address

Customers must provide a complete and accurate delivery address.

Before submitting an order, carefully check:

• recipient name;
• street address;
• unit or apartment number;
• suburb or city;
• state or territory;
• postcode;
• country; and
• relevant contact information.

fitgx.shop is not responsible for avoidable delivery problems caused by materially incorrect information provided by the customer, except where applicable law provides otherwise.

7. Address Changes

If you need to change a delivery address after ordering, contact:

info@fitgx.shop

as soon as possible.

We will make reasonable efforts to update the address if fulfilment has not progressed too far.

Once an order has entered the shipping network, changing the destination may be impossible.

8. Tracking Information

Where tracking is available, tracking details may be provided by email, order-status page, or another available method.

Tracking information may take time to become active after a shipping label is generated or a parcel is handed to a carrier.

Temporary gaps between tracking scans do not necessarily mean the parcel has been lost.

9. Split Shipments

An order containing multiple products may be shipped in more than one parcel.

This may occur because products are stored at different facilities, have different availability dates, or are handled by different fulfilment providers.

You will not be charged additional standard shipping because an order is divided into multiple parcels.

10. Delivery Delays

Although our normal estimated delivery timeframe is 15–20 days, delays can occasionally occur.

Potential causes include:

• severe weather;
• natural disasters;
• public holidays;
• carrier disruption;
• transport interruptions;
• unusually high shipping volumes;
• customs or border procedures where applicable;
• security inspections;
• incorrect delivery information;
• remote-area delivery conditions;
• labour disruptions;
• system outages; or
• other events beyond reasonable control.

If you believe an order is materially delayed, contact:

info@info@fitgx.shop

11. Lost Parcels

If tracking indicates unusual inactivity or a parcel appears lost, contact us.

We may investigate with the relevant carrier or fulfilment provider.

If a parcel is confirmed lost before proper delivery, we will provide an appropriate remedy consistent with the circumstances and applicable law.

12. Delivered but Not Received

If tracking indicates that a parcel has been delivered but you cannot locate it, please:

• check the delivery location carefully;
• check with household members or authorised recipients;
• inspect safe-drop locations where appropriate;
• check with building reception or parcel facilities where applicable; and
• contact the carrier if carrier information is available.

You should also contact us at:

info@fitgx.shop

so that we can review available delivery information.

A tracking status will be considered together with the surrounding circumstances and will not be used to override rights available under applicable law.

13. Failed Delivery

Delivery may fail if:

• an address is incomplete or incorrect;
• access to the delivery location is unavailable;
• the recipient cannot be located where signature is required;
• a parcel is not collected after reasonable notice; or
• a carrier cannot safely complete delivery.

Where appropriate, the carrier may attempt redelivery, send the parcel to a collection point, or return it to the sender.

14. Returned-to-Sender Parcels

If an order is returned because of a delivery problem, contact us.

We will review the reason for the return and determine the appropriate resolution.

If the return resulted from an error by fitgx.shop or a carrier for which we are legally responsible, customers will not be charged costs that applicable law requires us to bear.

If the return resulted solely from incorrect information provided by the customer or an unclaimed delivery, reasonable reshipping arrangements may apply where permitted by law.

15. Damaged Parcels

If a package arrives visibly damaged, photograph the parcel and product where reasonably possible and contact:

info@fitgx.shop

Please provide the order number and a description of the problem.

We may request reasonable evidence to assist with a carrier investigation.

This does not limit any rights under Australian Consumer Law.

16. Incorrect Products

If the product delivered is not the product ordered, contact us promptly.

After verification, we will provide an appropriate remedy.

Customers will not be required to bear return costs for our error where applicable law requires those costs to be borne by fitgx.shop.

17. Customs, Duties, and Import Requirements

Where a delivery crosses an international border, customs procedures or import requirements may apply.

Any duties or taxes applicable to a particular destination will be handled according to the information presented at checkout and applicable law.

We will not intentionally impose undisclosed mandatory charges.

18. Remote Locations

Deliveries to remote, rural, island, or otherwise difficult-to-access areas may occasionally experience additional carrier delays.

Where we become aware before purchase that a materially different shipping condition applies, we will endeavour to disclose that information appropriately.

19. Shipping Restrictions

Some products may be subject to carrier, safety, legal, customs, or destination restrictions.

If we cannot lawfully or practically deliver a purchased product, we may cancel the affected item and issue an appropriate refund.

20. Customer Responsibility

Customers should monitor order communications and ensure delivery details are accurate.

If we request necessary information to complete delivery, customers should respond within a reasonable period.

21. Australian Consumer Rights

Nothing in this Shipping Policy excludes or limits a consumer guarantee, right, or remedy that cannot legally be excluded under Australian Consumer Law.

Where failure to deliver, loss, damage, or another shipping problem gives rise to a statutory remedy, fitgx.shop will handle the matter consistently with applicable law.

22. Contact Us About Shipping

For shipping, tracking, delayed delivery, lost parcel, or delivery-address enquiries:

fitgx.shop
Email: info@fitgx.shop

Please include your order number so that we can identify the relevant transaction.